Frequently Asked Questions
Everything you need to know about shopping at Herbies
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original packaging and unused condition to qualify for a full refund.
What payment methods do you accept?
Herbies accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Are your products covered by a warranty?
Yes, all our products come with a one-year limited manufacturer's warranty against defects in materials and workmanship.
Can I change or cancel my order after it has been placed?
We process orders quickly, but if you contact our support team within 1 hour of placement, we will do our best to accommodate changes or cancellations.